Customer Success Specialist

The role

The Customer Success Specialist will act as a professional representative to users of Cala Health products and services. This role involves working with customers to understand needs, providing training and support for patients, and ensuring maximum value for products.

What you will do

• Establish and maintain superior relationships with patients
• Act as a knowledgeable company representative for patients and clinicians
• Develop and maintain superior knowledge of company products and their use
• Maintain awareness of internal activities in clinical studies, product development, quality, operations and sales
• Provide product support to patients, study participants, clinicians and staff
• Responsible for accurate and timely documentation of required interactions
• Provide product training to patients and study participants
• Act as a subject matter expert and training resource for internal customers and the Customer Care team
• Educate customers regarding product features and benefits
• Act as a patient advocate and voice of the customer

Required qualifications

• Bachelor’s degree or higher
• 3+ years medical device experience or healthcare experience including direct customer interaction
• Demonstrated track record of outstanding customer focus
• Excellent communication and interpersonal skills
• Proficiency with customer relationship management (CRM) software and other relevant tools
• Proven problem-solving skills

About the company

Cala Health is working to free people from the burden of chronic disease. They created the first non-invasive prescription therapy for hand tremor.