Business Analyst - Commercial and Specialty Insurance

The role

You will deliver strategic and technology-enabled transformation across Commercial and Specialty Insurance. This involves business analysis, requirements engineering, and supporting complex transformation programmes across the insurance value chain.

What you will do

• Lead and support business analysis activities across Commercial & Specialty Insurance transformation initiatives
• Elicit, analyse, and document business, functional, and non-functional requirements
• Conduct current state analysis, including process mapping, gap analysis, and impact assessment
• Support the design of target operating models and future state processes
• Facilitate workshops and stakeholder engagement sessions
• Translate business needs into user stories, process flows, and acceptance criteria
• Support delivery activities including backlog management, testing, UAT coordination, and change impact assessment
• Identify opportunities for process optimisation, digital enablement, and operational efficiency improvements

Required qualifications

• Strong experience as a Business Analyst within Commercial or Specialty Insurance
• Experience in London Market or corporate insurance environments
• Knowledge of Specialty lines such as Property, Liability, Marine, or Energy
• Proven experience in requirements gathering, process modelling, and supporting business or technology transformation initiatives
• Ability to bridge business and technology stakeholders
• Strong stakeholder management, facilitation, and communication skills
• Structured analytical thinking with experience using BA tools and techniques (e.g. BPMN, user stories, data analysis)

Nice to have

• Experience with insurance platforms such as Guidewire, Sequel, or legacy policy/claims systems
• Exposure to Agile delivery frameworks (Scrum, SAFe, or hybrid) and working within product-led environments
• Experience supporting post-merger integration, regulatory change, or ESG initiatives
• Professional certifications such as BCS Business Analysis, CBAP, PRINCE2, or Scrum-related qualifications
• Experience working in consulting or client-facing delivery roles
• Exposure to AI-enabled solutions, automation, or advanced data use cases

Benefits

• Discretionary bonus
• Competitive pension
• Health insurance
• Life insurance and critical illness cover
• Access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
• Maternity, adoption, shared parental leave
• Paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
• 8 complimentary backup care sessions for emergency childcare or elder care
• 5 weeks of annual leave with the option to buy or sell holiday days
• Minimum 40 Hours of Training Annually
• Business Coach assigned from Day One
• Online GP services, Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance

About the company

Capco is a consulting firm with a collaborative, flat, and entrepreneurial environment. They focus on driving digital and operational transformation across financial services.