Business Analyst - Insurance Domain

The role

The Business Analyst will support business and technology transformation initiatives across Life, General, and/or Motor Insurance. This role involves gathering requirements, analyzing processes, and acting as a liaison between business and technology teams.

What you will do

• Gather, analyse, and document business, functional, and non-functional requirements.
• Conduct stakeholder interviews, workshops, and requirements gathering sessions.
• Translate business needs into detailed requirements, user stories, process flows, and functional specifications.
• Maintain requirements traceability throughout the project lifecycle.
• Support prioritisation of requirements and scope management activities.
• Analyse and document current-state business processes, workflows, and operating models.
• Identify process gaps, inefficiencies, risks, and opportunities for improvement.
• Develop future-state process maps and support process re-engineering initiatives.
• Collaborate with business stakeholders, product owners, SMEs, technology teams, and external vendors.
• Support User Acceptance Testing (UAT), defect management, and business validation activities.

Required qualifications

• 5-10 years of experience as a Business Analyst within insurance transformation programmes.
• Strong domain knowledge across Life, General, and/or Motor Insurance.
• Experience supporting business and technology transformation initiatives.
• Proven experience in requirements gathering, process analysis, and stakeholder management.
• Experience working within Agile, Waterfall, or hybrid delivery environments.
• Understanding of end-to-end insurance value chains and core insurance platforms.
• Familiarity with policy administration, claims, underwriting, distribution, and customer servicing processes.
• Experience supporting digital transformation and process improvement initiatives.
• Knowledge of Agile delivery methodologies, including backlog management and user story development.
• Experience working in multi-vendor and cross-functional delivery environments.
• Exposure to UAT planning, test execution, and implementation support activities.

Nice to have

• Previous consulting or advisory experience would be advantageous.

Benefits

• Ongoing learning opportunities
• Flat, non-hierarchical structure
• Enhanced and competitive family friendly benefits
• Maternity / adoption / shared parental leave
• Paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

About the company

Capco is a global technology and business consultancy, focused on the financial services sector. They work on projects with some of the largest banks in the world to transform the financial services industry.