Principal Consultant – Insurance Transformation

The role

Lead end-to-end transformation programmes for Life, Health and General Insurance clients. You will redesign operating models, transform underwriting and claims capabilities, and modernize customer journeys using digital, automation, data and AI-enabled solutions.

What you will do

• Lead end-to-end transformation programmes across Life, Health and General Insurance clients throughout Hong Kong and APAC.
• Design future-state operating models, process improvements, and customer, underwriting and claims journey enhancements.
• Partner with senior stakeholders including COOs, Heads of Claims, Heads of Underwriting, Operations Leaders and Transformation Executives.
• Lead multidisciplinary teams across consulting, technology, operations, data and third-party vendors.
• Contribute to business development activities, market propositions, thought leadership and the growth of Capco’s Insurance capability.

Required qualifications

• 8–12+ years of experience within consulting, insurance operations, underwriting, claims, transformation, or a related discipline.
• Strong understanding of insurance operating models, process optimisation, underwriting operations, claims operations and policy servicing.
• Proven experience delivering large-scale transformation programmes within regulated insurance environments.
• Ability to engage senior stakeholders and translate strategic objectives into practical, measurable delivery plans.
• Professional fluency in English.

Nice to have

• Cantonese and/or Mandarin language skills
• Experience delivering digital, automation, workflow or AI-enabled transformation initiatives.
• Expertise across multiple insurance sectors including Life, Health and General Insurance.
• Experience building consulting propositions, thought leadership or go-to-market offerings.
• Previous experience mentoring consultants and developing high-performing teams.
• Regional APAC delivery experience across multiple markets and regulatory environments.

Benefits

• Discretionary bonus.
• Dental & medical coverage, including dependent cover.
• Life insurance.
• Annual leave of 20–24 days plus maternity and paternity leave.
• Tax rental reimbursement scheme and MPF contributions.

About the company

Capco is growing its Insurance practice in Hong Kong. The company has a collaborative, flat and entrepreneurial consulting culture.