Managing Principal Consultant – Life & Pensions

The role

This role delivers complex change and transformation programmes across the Life & Pensions sector. You will support initiatives in digital transformation, customer experience, data, regulatory change, and AI.

What you will do

• Deliver complex change and transformation programmes across the Life & Pensions sector.
• Support initiatives across digital transformation, customer experience, data, regulatory change, AI, and agile ways of working.
• Engage senior client stakeholders and coordinate multidisciplinary teams.
• Support business development activities and client growth.
• Build trusted partnerships with clients, vendors, and internal stakeholders.

Required qualifications

• Proven experience of consultancy within the Life & Pensions sector.
• Strong track record delivering large-scale transformation programmes and complex change initiatives.
• Deep knowledge of Life & Pensions operations, including policy administration, customer servicing, digital enablement, data governance, and target operating model design.
• Understanding of how AI can enhance business and technology transformation.
• Excellent stakeholder management, influencing, and relationship-building skills.
• Experience of generating revenue within a consulting environment.
• Experience developing and managing senior client relationships.
• Curiosity to explore approved AI tools and automation to improve delivery, productivity, and insight.

Nice to have

• Experience supporting agile transformation initiatives and product ownership.
• Strong knowledge of UK Life & Pensions regulation and change programmes, including awareness of AI governance and regulatory considerations.
• Experience designing and implementing target operating models that incorporate AI-enabled capabilities where appropriate.
• An established professional network with experience developing new client opportunities within the Life & Pensions market.
• Experience using or advising on AI (including Generative AI or Agentic AI), automation, or AI-enabled workflows within Financial Services organisations.

Benefits

• Discretionary bonus
• Competitive pension
• Health insurance
• Life insurance and critical illness cover
• Access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
• Maternity, adoption, shared parental leave
• Paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
• Eight complimentary backup care sessions for emergency childcare or elder care
• Five weeks of annual leave with the option to buy or sell holiday days
• Minimum 40 hours of training annually through workshops, certifications and e-learning
• Business Coach assigned from Day One
• Online GP services

About the company

Capco is a consulting firm working in strategy, transformation and financial services. They offer a collaborative, flat, and entrepreneurial consulting environment.