Insurance Director– Insurance Operations Transformation

The role

You will lead complex insurance operations transformation engagements focusing on claims and underwriting. You will partner with senior executives to define strategies and deliver programmes that improve operational performance and customer outcomes.

What you will do

• Lead complex insurance operations transformation engagements focusing on claims, underwriting and end-to-end operational improvement.
• Partner with senior insurance executives to define transformation strategies, target operating models, business cases and implementation roadmaps.
• Shape and deliver programmes that simplify processes, improve customer and employee experiences, strengthen controls and enhance operational performance.
• Build trusted senior client relationships, identify emerging business challenges and develop opportunities.
• Provide leadership across multidisciplinary teams through coaching, knowledge sharing and high-quality delivery.

Required qualifications

• Significant experience within insurance consulting, transformation or senior insurance operations roles.
• Strong knowledge of the Hong Kong and/or wider Asia-Pacific insurance market.
• Deep understanding of insurance operations and the end-to-end value chain, particularly claims and underwriting, including associated processes, controls and operating models.
• Strong experience shaping and delivering large-scale business and operational transformation programmes within insurers.
• Demonstrated ability to engage senior executives, translate complex business challenges into practical transformation strategies and influence decision-making.
• Commercial experience supporting business development, proposition development and the growth of senior client relationships within insurance.

Nice to have

• Experience across multiple insurance segments, including life, general insurance, health or reinsurance.
• Knowledge of claims modernisation, underwriting transformation, operational excellence and target operating model design.
• Experience delivering transformation across regional or multi-market insurance organisations in Asia-Pacific.
• Understanding of insurance platforms, digital capabilities, data-led operations and broader technology-enabled transformation.
• Experience developing insurance propositions, thought leadership or market-facing perspectives that support consulting growth.

Benefits

• Deliver high-impact transformation solutions for leading financial institutions.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.

About the company

Capco is a consulting firm with a collaborative, flat, and entrepreneurial culture. The company focuses on shaping the future of digital financial services and transformation across financial services.