Change Management Consultant – Banking & Wealth Transformation

The role

You will develop and execute change management strategies to support complex transformation programmes. You will assess organizational impacts, manage stakeholder engagement, and develop communication plans for financial services clients.

What you will do

• Develop and execute change management strategies and plans.
• Assess the scale and organizational impact of proposed changes.
• Conduct change impact and readiness assessments.
• Identify impacted stakeholder groups and assess change significance.
• Develop stakeholder engagement strategies and build relationships with senior leaders.
• Facilitate stakeholder interviews, workshops, and engagement forums.
• Develop and execute change communication strategies and materials.
• Support business teams in preparing for implementation and transition.
• Produce consulting deliverables including assessments, maps, and roadmaps.
• Work collaboratively with project, business, and technology teams.

Required qualifications

• Demonstrated experience in Change Management, Organisational Change or Business Transformation, ideally within banking or financial services.
• Hands-on experience developing and delivering change management strategies and plans across transformation programmes.
• Strong experience in stakeholder management and engagement, including working with senior stakeholders.
• Strong communications management capabilities, including development of communication strategies, plans, messaging and executive materials.
• Experience conducting change impact assessments, stakeholder assessments and business readiness activities.
• Experience supporting transformation from planning through implementation and adoption.
• Strong facilitation, communication and presentation skills.
• Ability to operate effectively in complex and ambiguous transformation environments.
• Strong consulting mindset, with the ability to structure problems, challenge constructively and develop practical recommendations.
• Meaningful experience within Banking and/or Wealth Management.

Nice to have

• Previous experience within management consulting, transformation consulting or professional services.
• Experience supporting large-scale or regional banking/wealth transformation programmes.
• Experience working across multiple markets or geographically distributed stakeholder groups.
• Exposure to digital, technology, platform or operating model transformation.
• Familiarity with established change methodologies such as Prosci / ADKAR, Kotter or equivalent frameworks.
• Experience developing change networks, champion programmes or leadership engagement approaches.
• Change Management certification

Benefits

• Work on high-impact banking and wealth transformation programmes.
• Partner directly with senior client stakeholders and programme leadership.
• Apply and deepen your expertise across change management, stakeholder engagement and communications.
• Gain exposure to different clients, transformation challenges and banking domains.
• Build broader consulting capabilities within a globally connected financial services consultancy.
• Join a growing Malaysia practice where ownership, collaboration and new ideas are encouraged.

About the company

Capco is a global business and technology consultancy dedicated to the financial services industry. They partner with banks and financial institutions on programmes spanning business transformation, digital and technology change, operating model transformation, regulatory change and large-scale programme delivery.