Business Analyst – Energy & Utilities

The role

You will bridge the gap between business needs and technology solutions within the Energy & Utilities sector. You will perform business analysis, process optimization, and functional documentation for digital transformation initiatives.

What you will do

• Identify, analyse and document business needs, functional requirements and improvement opportunities.
• Analyse existing business processes and design improved future-state processes.
• Translate business requirements into functional specifications, BRDs, process flows, use cases and user stories.
• Facilitate workshops, stakeholder interviews and working sessions.
• Support the implementation and validation of business solutions.
• Prepare analyses, presentations, reports and recommendations.
• Contribute to project planning, delivery and continuous improvement.

Required qualifications

• At least 4 years of relevant professional experience in Business Analysis.
• Hands-on experience within Retail Energy.
• Knowledge of one or more of the following: Customer Information Systems (CIS), Energy Billing, Electronic Data Interchange (EDI), Customer Care and customer lifecycle management, Sales processes, Comm
• Strong experience in gathering and analysing business requirements and translating them into clear functional specifications.
• Experience with business process mapping, gap analysis and process improvement.
• Excellent stakeholder management, communication and workshop facilitation skills.
• Ability to collaborate effectively with both business and technical teams.
• A bachelor's degree in Business, Economics, IT, Engineering or a related field.
• Professional proficiency in English and either French or Dutch.

Nice to have

• Experience in other Energy & Utilities domains, such as wholesale energy, settlements, energy trading or broader utilities operations.
• Previous experience in management consulting or a client-facing consulting environment.
• Knowledge of Agile methodologies and tools such as Jira, Confluence or similar platforms.
• Familiarity with BPMN or other business process modelling methodologies.
• Experience supporting digital transformation, system implementation or organisational change initiatives.
• Experience preparing business cases, project documentation or strategic recommendations.

Benefits

• Competitive salary
• Company car or green mobility budget
• Net allowances
• Meal vouchers
• Health insurance
• Mobile phone and subscription
• Laptop
• Hybrid working opportunities
• Access to individual learning tracks, training programmes, online learning platforms and knowledge-sharing opportunities
• Career growth and opportunities

About the company

Capco is a global technology and business consultancy that combines industry expertise with innovative thinking to help clients navigate complex challenges. They operate across Financial Services, Energy & Utilities and beyond.