Senior Consultant* / Manager* – ServiceNow Specialist (GRC / IRM)

The role

You will support leading banks, asset managers, and insurance companies in designing, transforming, and implementing modern risk and compliance processes using the ServiceNow platform. You will consult customers at the intersection of business and technology to develop scalable target architectures and process landscapes.

What you will do

• Analyze existing governance, risk, and compliance processes.
• Develop tailored ServiceNow GRC/IRM solutions for financial institutions.
• Conceive scalable workflows, data models, and control mechanisms.
• Conduct workshops and process analyses.
• Translate functional and regulatory requirements into technical solution concepts.
• Collaborate with customers, project managers, architects, and development teams.
• Support transformation programs and customer presentations.
• Contribute to the development of ServiceNow GRC/IRM competencies.
• On Manager-level, take responsibility for functional topics, customer relationships, and team development.

Required qualifications

• Several years of practical experience in the introduction, configuration, or further development of ServiceNow solutions with a focus on GRC or IRM.
• Sound knowledge in Risk Management, IT Risk, Compliance, or Non-Financial Risk.
• Understanding of requirements for regulated financial institutions and the connections between business processes, controls, and IT systems.
• Experience accompanying ServiceNow projects from analysis to implementation.
• Ability to translate complex functional requirements into scalable digital workflows and technical solutions.
• Ability to work with stakeholders from business areas, risk management, compliance, information security, and IT.
• Ability to moderate workshops, conduct interviews, and present results.
• Very good German and English skills.
• Completed university degree in business administration, business informatics, informatics, or a comparable qualification.

Nice to have

• ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) for IRM/GRC.
• Regulatory know-how in standards like DORA, MaRisk, BAIT, VAIT, EBA Guidelines or international frameworks.
• Experience with other GRC solutions like RSA Archer or MetricStream.
• Experience with platform migrations or transformation projects towards ServiceNow.
• Knowledge in AI, including Generative AI, Workflow Intelligence, or Process Mining.
• Experience in complex transformation programs in the financial services sector.
• Experience in presales, proposal, or RFP processes.

Benefits

• Flexible working models and hybrid work possible depending on project use.
• Comprehensive onboarding with a personal coach and buddy.
• Continuous learning, training, and certification opportunities including internal training and Udemy Business.
• Bike leasing programs.
• Capco Benefits Card with a monthly credit of 44 EUR.
• Regular health checks and mental health courses.
• Support through the PME family service.
• Permanent employment contract.
• Company events and after-work events.
• Dynamic and international environment with flat hierarchies.

About the company

Capco is a consultancy with a collaborative, flat, and entrepreneurial culture working at the intersection of Financial Services, regulation, risk, and technology.