Business Analyst – Cards & Digital Payments

The role

You will support clients in transforming and optimising card payment products, processes and digital customer experiences. You will work with business and IT stakeholders to translate business needs into functional solutions.

What you will do

• Build and maintain strong collaborative relationships with internal and external stakeholders.
• Work closely with clients to define, develop and optimise their product and transformation roadmaps.
• Gather, analyse and document business and functional requirements.
• Analyse and optimise card payment products, processes and customer journeys.
• Translate business requirements into functional specifications, user stories and acceptance criteria.
• Contribute to complex digital transformation initiatives within the payments ecosystem.
• Analyse existing business processes, identify opportunities for improvement and support implementation.
• Collaborate with business and technical teams throughout the product development and delivery lifecycle.
• Ensure alignment between business objectives, customer expectations and technological solutions.

Required qualifications

• Minimum 5 years of relevant professional experience.
• Proven experience as a Business Analyst, Product Owner, Product Manager, Product Expert or in a similar role.
• Solid functional knowledge of card payment products and processes, including a good understanding of the broader card payments ecosystem.
• Good understanding of the Belgian card payments market, including digital wallets, payment solutions and related products such as Edenred.
• Experience acting as the link between business and IT stakeholders, translating business needs into functional solutions.
• Experience gathering and analysing requirements and translating them into functional specifications, user stories and acceptance criteria.
• Experience contributing to digitalisation and business transformation projects.
• Strong understanding of business process analysis and process modelling.
• Experience working in an Agile environment.
• Fluency in English is required, both written and spoken.
• Good command of either Dutch or French, both written and spoken.
• Strong customer-oriented mindset with a focus on delivering business value.

Benefits

• Attractive remuneration package reflecting your experience
• Company car or green mobility budget
• Net allowances
• End-of-year bonuses
• Health insurance
• Mobile phone and subscription
• Laptop
• Meal vouchers
• Organised individual learning tracks with access to online platforms, teachers and global experts
• Hybrid (on-site/remote) work environment
• Shared commitment to achieving a healthy work-life balance
• Flat, non-hierarchical structure

About the company

Capco is a global financial services industry participant. They support clients in Banking, Capital Markets, Finance, Risk & Compliance, Insurance, and Wealth & Investment Management.