Organizational Change & Transformation Lead – Banking Technology

The role

The Organizational Change & Transformation Lead will coordinate organizational change and Build-Operate-Transfer activities for an Enterprise Technology Asset Management transformation. This role involves supporting the implementation of ServiceNow, CMDB, and Technology Asset Lifecycle Management for a Tier 1 Canadian financial institution.

What you will do

• Shape and coordinate organizational change and Build-Operate-Transfer activities across five ETAM workstreams.
• Develop and deliver change management strategies including stakeholder analysis and communications planning.
• Support the implementation and adoption of ServiceNow, CMDB and Technology Asset Lifecycle Management capabilities.
• Coordinate knowledge-transfer and operational transition activities such as SOPs and runbooks.
• Partner with senior stakeholders and delivery teams to address adoption challenges and monitor business readiness.

Required qualifications

• 8–12+ years of overall professional experience
• Minimum of 5 years in organizational change management, operational transformation or knowledge transfer within complex business or technology environments
• Minimum of 3 years of experience supporting financial services or enterprise technology programs
• Experience developing and delivering organizational change strategies, stakeholder engagement plans, and training
• Experience supporting Build-Operate-Transfer methodologies and operating-model transitions

Nice to have

• Previous experience supporting enterprise technology transformation or organizational change initiatives within Tier 1 Canadian financial institutions
• Experience supporting ServiceNow adoption programs, CMDB implementations or Technology Asset Lifecycle Management rollouts
• Exposure to large-scale training delivery, digital learning platforms, change analytics or operational readiness assessments
• Experience supporting regulatory control operating-model transitions or offshore-to-onshore knowledge transfer
• Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, Communications, Information Technology or a related discipline
• Postgraduate qualification in Change Management or Organizational Development
• Prosci Certified Change Practitioner or CCMP
• ITIL 4 Foundation, PMP, SAFe Agilist or APMG Change Management Practitioner

Benefits

• 100% company-paid health, life, and disability insurance effective from Day 1
• Registered Retirement Savings Plan (RRSP) with option for matching employer contribution
• Company-paid Virtual Health Care for employees and dependents/partners
• Company-paid Employee & Family Assistance Program (EFAP)
• Enhanced parental leave benefits available from Day 1
• Company-sponsored new parent gift
• Fitness reimbursement benefit
• Personalized one-on-one business coaching from Day 1

About the company

Capco is a consulting firm with a collaborative, flat, and entrepreneurial culture. They deliver technology solutions for Tier 1 financial institutions.