Retail Loan Administrator I

The role

This entry level position is responsible for basic loan administration, loan accounting, content management, credit support, and office administration. The person will administer loan portfolios and respond to customer service inquiries.

What you will do

• Provides customer service by greeting customers and answering phones.
• Sends loan applications to applicants and reviews them for accuracy.
• Enters loan data into loan origination systems.
• Acquires credit bureau reports and generates credit scores.
• Conducts searches within various systems for borrowing entities.
• Drafts and sends communication of initial credit decisions to applicants.
• Requests title commitment and supporting documents from title companies.
• Reviews files in loan origination system to identify errors.
• Coordinates loan closings and assembles closing packets.
• Onboards new loans into the loan accounting system and disburses proceeds.

Required qualifications

• High school diploma or associate’s degree.
• Two years of related experience in loan administration, office operations, or customer service with exposure to financial services, mortgage, title insurance industry, or equivalent.
• Knowledge of accounting/financial systems.
• Knowledge of computer systems and office equipment for file management.
• Knowledge of documentation requirements for title insurance, deeds of trust, UCC financing statements, crop insurance, and flood insurance.
• Knowledge of professional, oral, and written correspondence principles.
• Intermediate skill level in Microsoft Office applications.
• Organization and time management practices.
• Attention to detail.
• Ability to work in a collaborative environment.
• Critical thinking skills.

Benefits

• Incentive Program: Company-wide, goals-based rewards.
• 13 days of annual leave per year.
• 15 days of sick leave per year.
• 10-12 paid holidays annually.
• 401(k) with up to 9% employer contribution/match.
• Affordable medical, dental, and vision plans.
• 8 weeks of paid parental leave.
• Employer-paid life and disability insurance.
• Tuition reimbursement.
• Up to $400 for wellness expenses.

Before you apply

• Applicants should personally complete and submit application materials.
• Candidates selected for hire will be required to complete a background check, including criminal history, education verification, and employment verification.
• A credit check will be required for roles that require NMLS registration.

About the company

Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. It provides financial services to farmers, ranchers, rural homeowners, and agribusinesses.