Customer Service Advisor - Days

The role

You will provide support to customers via phone, email, and live chat. You will resolve issues, provide practical solutions, and work to improve the customer experience.

What you will do

• Providing friendly, professional support to customers via phone, email, and live chat.
• Resolving issues efficiently while taking full ownership of each case from start to finish.
• Listening carefully to understand concerns and delivering fair, practical solutions.
• Keeping up to date with products and policies to ensure accurate guidance and information is provided.
• Proactively identifying ways to improve the customer experience.
• Recognising customers who may need additional support and ensuring they receive the help they need.

Required qualifications

• Strong customer service experience within a contact centre environment.
• Excellent verbal and written communication skills.
• Sound judgement and confidence when managing complex or sensitive customer enquiries.
• Proven ability to handle a high volume of requests while maintaining accuracy and quality.
• Proactive attitude with a focus on resolving issues at the first point of contact.
• Empathetic and curious nature.

Benefits

• Private Healthcare including dental and opticians services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• Octopus EV Salary Sacrifice Scheme
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices

Before you apply

• Stage 1: 15-minute intro and values call with Talent Partner (Video call)
• Stage 2: 45-minute in-person interview with members of the Customer Service Management team

About the company

Capital on Tap is a financial platform that offers a business credit card, SME-focused spend management platform, and a savings product. They have 1,000+ employees and 200,000+ customers.