Desktop Support

The role

You will provide technology support and foundational systems within the Infrastructure team. You will partner with professionals across the firm to deliver solutions in a global environment.

What you will do

• Provide exemplary customer service in a global environment
• Partner with professionals across the firm to deliver solutions
• Ensure customer satisfaction through responsiveness, accountability, and teamwork
• Track tasks, document, cross-train, and share information to improve service delivery

Required qualifications

• 3-5 years working experience
• Service-oriented mentality
• Excellent verbal and written communication skills
• Diligence in task tracking, documentation, cross-training, and information sharing
• Experience using service management tools and best practices (ITIL, ITAM, ITSM)
• Proficiency working in Windows Operating Systems (Windows 10/11, Windows Server)
• Experience with Active Directory and Entra ID Services
• Management of mobile devices (iOS/Android) in Intune
• Deep knowledge of Microsoft 365 and associated platforms
• Experience with audio/video conferencing and collaboration technologies
• Familiarity with remote access, VPN, and SASE tools

Nice to have

• ideally in the financial sector, centered in asset management or alternative investments

Benefits

• Training and development opportunities
• Robust Wellness Resources: Physical, Mental and Financial
• Time-Off, Retirement and Commuter Benefits
• Gym Reimbursement and other Discounts

About the company

Capstone is a global, alternative investment management firm operating across a broad range of derivatives-based strategies. It has approximately $14.6 billion of AUM and 315 employees.