Legal Director, Contracts

The role

You will lead a group of client accounts and the lawyers who serve them. You will be accountable for the quality, speed, and growth of the portfolio.

What you will do

• Supervise all client accounts in your group for quality, service levels and performance
• Act as final decision-maker on complex escalations or performance issues
• Drive holistic playbook reviews across the team
• Own client onboarding and conversion
• Manage lawyer and client allocation across accounts
• Ensure billing information in the Carta Law app is accurate
• Provide delivery inputs into forecasting models
• Manage revenue for your accounts
• Participate in sales pitches
• Identify opportunities for tech enablement and automation

Required qualifications

• Qualified attorney in a relevant jurisdiction
• 5+PQE
• Based in one of our Canadian or US offices
• Deep knowledge of commercial contracts across all contracts documents product types offered
• Strong coaching instinct
• Financial literacy to interpret P&L drivers
• Confidence to own and resolve complex client escalations independently
• Ability to dissect complex requests and interrogate data on team performance
• Process discipline to hold teams accountable to quality, SLAs and output standards
• Ability to establish and assure adherence to budgets, schedules and performance expectations

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits

About the company

Carta is the connected platform and AI-native ecosystem for private capital. It brings together software, services, and legal infrastructure for founders, fund managers, and legal teams.