Associate Network Operations Center Specialist - 3rd Shift

The role

The Associate Network Operations Center Specialist will monitor and analyze existing systems and services. This person will perform runbook functions, respond to incidents, and measure system health.

What you will do

• Monitor and analyze existing systems and services
• Perform runbook functions to resolve alerts within defined SLAs
• Escalate alerts to designated on-call teams when NOC is unable to resolve
• Maintain services once they are live by responding promptly to incidents
• Measure and monitor availability, latency, and overall system health
• Identify repeatable tasks performed by team members for automation
• Develop understanding and utilization of monitoring and automation tools
• Identify trends in system alerts and monitoring
• Request improvements to systems and services for future performance improvements
• Serve as Major Incident Commander as needed

Required qualifications

• Basic skills with monitoring and alerting tools
• Basic skills with basic networking principles and protocols
• Basic skills with Microsoft Windows Server and Desktop support
• Basic skills administering Windows Active Directory
• Basic skills with interpreting monitoring dashboards and reports
• Calm under pressure, and able to drive issues to resolution
• Able to coordinate efforts across multiple teams
• Attention to detail
• At least 3-4 years of experience supporting enterprise level (medium to large) environments
• At least 1 of those in a Senior Service Desk role
• Must be able to read, write, speak, and understand English

Nice to have

• Experience with ticketing systems (ServiceNow or Jira preferred)

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program

Before you apply

• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship

About the company

Carvana is an automotive retailer that is the fastest-growing and most profitable public automotive retailer. The company aims to change the way people buy and sell cars.