Regional Operations Manager

The role

The Regional Senior Manager, Dealership Operations leads fixed operations performance across multiple service centers in the East region. This leader owns regional P&L, throughput, labor efficiency, parts performance, and customer experience.

What you will do

• Own regional P&L including revenue, labor efficiency, gross profit, and customer experience
• Manage and develop store level GMs
• Review site and regional KPIs and drive action plans
• Ensure consistent SOP execution across all sites
• Balance capacity against demand across sites
• Resolve cross-site issues and partner with central functions
• Run the regional operating cadence
• Maintain alignment with OEM warranty, recall, and CSI programs
• Uphold safety and compliance standards across all sites
• Represent regional performance, risks, and investment needs to corporate leadership

Required qualifications

• 7+ years of leadership experience in Fixed Operations, including multi-site or regional responsibility
• Proven track record managing P&L across multiple locations and exceeding OEM CSI, gross profit, and operational goals
• Demonstrated success developing and managing site-level leaders
• Strong business acumen with the ability to manage regional P&L, budgets, and forecasts
• Exceptional leadership and communication skills
• Willingness to travel regularly between sites within the region
• Must be able to read, write, speak and understand English
• Must be at least 18 years of age
• Must have a valid driver’s license
• A clean driving record with no more than two moving violations or DUI’s in the last three years
• Work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Use personal protective equipment to prevent exposure to hazardous materials

Nice to have

• Stellantis experience
• Strong knowledge of Stellantis systems (DealerConnect, wiADVISOR, STAR Parts, Mopar standards)

Benefits

• Competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program
• Opportunities to expand skillset
• Promotions from within

Before you apply

• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship

About the company

Carvana sells cars and aims to deliver a no-hassle, better car buying experience. They are bringing their values to new car dealerships to deliver quality, trust, and care.