Team Lead, Market Operations

The role

The Team Lead runs the local Carvana hub, including market launch, operations, logistics, and team engagement. This person manages the employee and customer experience while developing a team of Customer Advocates.

What you will do

• Create strong morale and spirit throughout the team.
• Interview, select, onboard and train Customer Advocates.
• Develop a team of Customer Advocates through feedback, performance check-ins, and goal setting.
• Recognize and reinforce individual and team accomplishments.
• Generate and monitor regular reports and present to upper management.
• Work alongside Advocates to wash cars or deliver cars to customers.
• Drive production in a fast-paced customer service environment.
• Improve the overall customer and Advocate team experience.
• Address and manage complex and sensitive customer-facing issues.

Required qualifications

• 5+ years work experience in a customer facing team environment
• 3+ years of management experience
• Proven history of developing and coaching employees
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
• Excellent interpersonal and leadership skills
• Ability to diagnose and solve problems with varying complexity
• Willingness to work on weekends
• Enthusiasm and energy to thrive in a rapidly growing start-up atmosphere
• Must be able to read, write, speak, and understand English
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Requires high and low levels of movement including reaching, twisting, kneeling, crouching, climbing, balancing, and squatting
• Requires grasping, carrying, lifting, pushing, and pulling of items up to 50lbs

Nice to have

• Bachelor’s Degree
• Experience with Salesforce or Tableau
• An analytical mind
• Experience handling logistics

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program
• Access to opportunities to expand skillset and share knowledge
• Company culture of promotions from within

Before you apply

• California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia and Wisconsin employees must apply for a Salesperson license within the first two weeks of employment
• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship

About the company

Carvana sells cars through a no-pressure, no-haggle online buying experience. They aim to create a hassle-free way for people to buy and sell vehicles.