Team Lead, Market Operations - Garden City/Long Island

The role

This person will create, audit, and process customer paperwork to register vehicles. They will manage paperwork accuracy, implement best practices, and provide guidance to team members.

What you will do

• Participate in the development of strategic plans, goals, and objectives.
• Work with senior management to define documentation accuracy goals and objectives.
• Manage and appraise the accuracy and completeness of all customer paperwork within the hub.
• Define and implement paperwork best practices to ensure compliance with regulatory standards.
• Evaluate team effectiveness and hub level success in paperwork accuracy and customer satisfaction.
• Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership.
• Assess process gaps and problem solve solutions using cross-functional teams.
• Assist customers via phone, email, and text to obtain information for paperwork and vehicle registration.
• Partner with the Regulatory Compliance team to create and maintain compliance best practices.
• Work with local regulatory agencies to receive, generate, and submit paperwork.

Required qualifications

• Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience
• Ability to lead a team successfully, maintaining a culture of accountability and growth
• Ability to coach to performance with both direct reports and peers
• Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment
• Ability to manage, organize, and reconcile multiple sources of information with accuracy
• Ability to diagnose, prioritize, and solve problems with varying complexity
• Ability to communicate with customers, external partners, managers, direct reports, and coworkers effectively
• Ability to handle multiple tasks and priorities effectively
• Ability to work independently with little to no supervision
• Computer literacy and data entry accuracy
• Must be at least 18 years of age
• Must have a valid driver’s license

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program

Before you apply

• This position is not eligible for visa sponsorship
• Hiring is contingent on passing a complete background check

About the company

Carvana sells cars through a no-pressure, no-haggle online buying experience. They aim to create a hassle-free way for people to buy and sell vehicles.