Customer Advocate - Dealership Attendant

The role

Customer Advocates own the end-to-end customer experience for walk-in and appointment-based shoppers in the Dallas showroom. You will guide customers through vehicle selection, sales, and post-sale follow-up.

What you will do

• Serve as the primary point of contact for customers in the showroom
• Work with customers in-store and via phone, email, or text
• Facilitate showroom visits and test drives
• Finalize vehicle selection and support order placement
• Set up app connectivity and provide warranty and maintenance information
• Move customers through the sales funnel and respond to inbound leads
• Act as a CDJR product specialist
• Guide customers through real-time in-dealership sales using proprietary tools
• Engage in B2B sales by building relationships with local businesses
• Maintain a clean, organized, and visually appealing sales lot

Required qualifications

• At least 2 years of customer-facing experience
• Pass a drug test
• Obtain a DOT Medical Card
• At least 21 years of age
• Valid driver's license
• Read, write, speak, and understand English

Nice to have

• Knowledgeable or eager to become an expert in CDJR products and automotive trends

Benefits

• 401(k) with Carvana match
• Opportunity for overtime during busy seasons
• 100% Company Paid Healthcare Premiums
• Dental benefits
• Vision benefits
• Wellness program
• Pet care savings program
• 13 days paid time off for the first year, increasing to 20 days thereafter
• Tuition reimbursement for bachelor's degree
• Student loan repayment program
• Annual Carvana Shares
• Employee Stock Purchase Plan discount

Before you apply

• Must pass a drug test
• Must obtain a DOT Medical Card
• Not eligible for visa sponsorship
• Must be at least 21 years of age

About the company

Carvana is a used automotive retailer. It is one of the four fastest companies to make the Fortune 500.