ServiceNow Engineer

The role

The ServiceNow Engineer designs, develops, and manages ServiceNow solutions to optimize business processes. You will build workflows and automation across ITSM, CSM, ITOM, FSM, and Asset Management.

What you will do

• Collaborate with stakeholders to design scalable ServiceNow solutions.
• Configure and enhance core ITSM processes.
• Design and implement Customer Service Management (CSM) solutions.
• Design and build end-to-end Field Service Management solutions.
• Configure Dynamic Scheduling, Optimization Policies, and Territory Planning.
• Build and maintain Service Catalog content.
• Develop self-service experiences on Service Portal and Employee Center.
• Design Virtual Agent conversational experiences.
• Automate processes with Flow Designer and Integration Hub.
• Design and build custom scoped applications on the Now Platform.

Required qualifications

• 5+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM.
• Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM.
• Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation.
• Strong server-side and integration development.
• Experience designing Virtual Agent conversational flows.
• Able to lead solution design workshops and manage the full SDLC in Agile delivery.
• Expertise in ITOM - Discovery and CMDB design.
• Strong understanding of CSDM, data modeling, and platform performance optimization.
• Hands-on CSM implementation.
• Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences.
• Demonstrated experience developing custom scoped applications on App Engine.
• Practical experience with MID Server setup, clustering, and troubleshooting.

Nice to have

• CIS-Discovery certification
• CIS-Hardware Asset Management certification

Benefits

• Full-Time Salary Position
• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program
• Opportunities to expand skillset
• Company culture of promotions from within

Before you apply

• Hiring is contingent on passing a complete background check.
• This role is eligible for visa sponsorship.

About the company

Carvana is an automotive retailer that is the fastest-growing and most profitable public automotive retailer. The company aims to change the way people buy and sell cars through a fundamentally different approach.