Customer Service Representative / Customer Advocate

The role

You will build relationships with customers and guide them through the car-buying or selling journey via inbound and outbound calls. You will use AI technology to problem-solve and review sensitive customer documentation.

What you will do

• Build genuine relationships with customers via inbound and outbound calls
• Guide customers through the car-buying or selling journey
• Adapt to new products and innovations
• Stay current with evolving technology and product updates
• Problem-solve using critical thinking and AI technology
• Review and verify sensitive customer documentation via casework
• Other duties as assigned

Required qualifications

• Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment
• High school diploma or GED
• Ability to navigate multiple systems and learn new tools
• Ability to troubleshoot effectively
• High capacity for learning and adapting to rapid change
• Ability to make thoughtful, caring decisions
• Enjoy servicing customers over the phone
• Strong attention to detail while handling casework
• Ability to read, write, speak, and understand English

Benefits

• Tuition reimbursement for those pursuing a bachelor's degree
• Student loan repayment program
• 401(k) retirement plan with Carvana matching contributions
• Opportunity for overtime
• Employee Stock Purchase Plan
• Carvana Shares annual grant program
• 100% company-paid healthcare premiums for comprehensive medical coverage
• Dental and vision benefits
• Wellness programs
• Pet care savings program
• 13 to 20 days of paid time off
• 9 company-paid holidays

Before you apply

• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship

About the company

Carvana is an equal opportunity employer. The company follows a Careers Not Jobs philosophy where Customer Care serves as a training ground for internal opportunities.