Verification Advocate

The role

You will build relationships with customers through inbound and outbound calls to guide them through car buying or selling. You will also review and verify sensitive customer documentation using AI technology.

What you will do

• Build genuine relationships with customers via inbound and outbound calls
• Guide customers through the car-buying or selling journey
• Stay current with evolving technology and product updates
• Problem-solve using critical thinking and AI technology
• Review and verify sensitive customer documentation via casework
• Other duties as assigned

Required qualifications

• High school diploma or GED
• Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment
• Ability to navigate multiple systems
• Ability to learn new tools and troubleshoot effectively
• Ability to read, write, speak, and understand English

Benefits

• Tuition reimbursement for those pursuing a bachelor's degree
• Student loan repayment program
• 401(k) retirement plan with Carvana matching contributions
• Opportunity for overtime
• Employee Stock Purchase Plan
• Carvana Shares annual grant program
• 100% company-paid healthcare premiums for comprehensive medical coverage
• Dental and vision benefits
• Wellness programs
• Pet care savings program
• 13 to 20 days of paid time off
• 9 company-paid holidays

Before you apply

• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship

About the company

Carvana is a company where Customer Care serves as a training ground for internal opportunities. 90% of their leaders were promoted from within.