Customer Advocate Dealership Operations

The role

Customer Advocates create a pick up experience for customers at the Dealership. They complete customer paperwork, address technical issues, and maintain a clean driving record.

What you will do

• Create a pick up experience for customers onsite at the Dealership.
• Complete customer paperwork.
• Include thorough notes in the customer tracking system.
• Address customer questions or minor technical issues related to the vending machine process.
• Drive safely and maintain a clean driving record.

Required qualifications

• At least 2 years of customer-facing experience
• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto a Vending Machine
• Work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
• Frequent driving requires excellent visual acuity and manual dexterity
• Must be able to satisfy state-specific requirements related to access DMV/title and registration systems
• Must be at least 21 years of age
• Must possess a valid driver's license

Nice to have

• Notary in your local jurisdiction within the first 90 days of employment
• Vehicle Verifier license (California employees)
• Salesperson license (Nevada, Tennessee, and Virginia employees)

Benefits

• 401(k) with Carvana match
• Opportunity for overtime during busy seasons
• 100% Company Paid Healthcare Premiums
• Dental benefits
• Vision benefits
• Wellness program
• Pet care savings program
• 13 days paid time off for the first year, increasing to 20 days thereafter
• Tuition reimbursement for bachelor's degree
• Student loan repayment program
• Carvana Shares granted annually
• Employee Stock Purchase Plan discount

Before you apply

• Role is not eligible for visa sponsorship
• Must be at least 21 years of age
• Must possess a valid driver's license
• Obtaining a Notary, Vehicle Verifier license, or Salesperson license may be required depending on location

About the company

Carvana is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.