Associate Director, Field Operations & Strategy

The role

The Associate Director, Field Operations & Strategy manages new car operations performance across multiple Inspection Centers. This field-based role combines hands-on production leadership with strategic thinking to improve network-wide processes and product tools.

What you will do

• Demonstrate effective leadership across Inspection Centers
• Visit the shop floor regularly to maintain awareness of IC realities
• Ensure IC management behaviors align with company culture
• Identify and solve problems impacting IQR performance
• Ensure leadership executes operating standards including 5S and visual management
• Partner with Reconditioning, Market Ops, and Logistics to align production plans
• Identify patterns across sites to lead continuous improvement efforts
• Translate field realities into input for Product Management tools and workflows
• Train and mentor managers on problem-solving and process improvement
• Develop a bench of candidates for IC leadership positions

Required qualifications

• 10 or more years of combined operations and strategy experience
• Significant experience leading large teams of 100+ associates
• Proven ability to lead and develop associates and managers at scale
• Demonstrated experience using data and analysis to drive operating strategy
• Strong ability to communicate and influence cross-functionally
• Ability to manage project deliverables and metrics against aggressive targets
• Willingness and ability to travel 50 to 75% of the time
• Valid driver's license with a clean driving record
• Must be at least 18 years of age
• Must be able to read, write, speak, and understand English
• Standing for extended periods with frequent stretching, reaching, walking, stooping, pushing, and/or pulling
• Use of safety equipment including face shield, goggles, non-slip shoes, gloves, and mask

Nice to have

• Bachelor's degree from a top-tier institution in business, operations management, analytics, or a related field
• Some current use of AI tools (e.g., ChatGPT, Claude, Copilot) to support decision-making or productivity

Benefits

• Carvana stock compensation
• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program

Before you apply

• Hiring is contingent on passing a complete background check
• This role is NOT eligible for visa sponsorship

About the company

Carvana is an automotive retailer that is the fastest-growing and most profitable public automotive retailer. The company is designed to be fun, fast, and fair.