Full Time Customer Advocate, VM, Market Operations

The role

Customer Advocates create a pick up experience for customers at the car Vending Machine. They complete customer paperwork, address technical issues, and maintain a clean driving record.

What you will do

• Create a pick up experience for customers at the car Vending Machine
• Complete customer paperwork
• Include thorough notes in the customer tracking system
• Address customer questions or minor technical issues related to the vending machine process
• Drive in accordance with Carvana's CMV Driver Qualification policy

Required qualifications

• At least 2 years of customer-facing experience
• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto the Vending Machine
• Work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
• Frequent driving requires excellent visual acuity and manual dexterity
• Must be able to satisfy state-specific requirements related to access DMV/title and registration systems
• Not eligible for visa sponsorship
• Must be at least 21 years of age
• Must possess a valid driver's license

Nice to have

• Obtain a Notary in your local jurisdiction within the first 90 days of employment
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment

Benefits

• Performance-Based Compensation
• 401(k) with Carvana match
• Opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities
• Carvanafit Wellness Program
• Free mental health help with Supportlinc
• 7.5 days paid time off
• Extensive internal growth and professional development opportunities

Before you apply

• Role is not eligible for visa sponsorship
• Must be at least 21 years of age
• Must possess a valid driver's license
• Candidates must be able to obtain a Notary in your local jurisdiction within the first 90 days of employment
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment

About the company

Carvana is a used automotive retailer. It is one of the four fastest companies to make the Fortune 500.