Senior Specialist Warranty, Fleet Maintenance

The role

The Sr. Specialist Warranty oversees and optimizes warranty claims and recovery processes for a large-scale Class 8, Class 6, and Class 5 tractor and trailer fleet. This individual contributor role manages OEM relationships, ensures shop compliance, and analyzes failure trends.

What you will do

• Oversee the submission, tracking, and reconciliation of all warranty claims
• Act as the primary point of contact for manufacturers and dealerships
• Negotiate policy or goodwill coverage for failures occurring just outside of standard warranty terms
• Perform regular audits of internal repair orders to ensure documentation of Complaint, Cause, and Correction
• Monitor failure trends across the fleet to identify recurring component issues
• Provide data to the Procurement team to influence future equipment specifications
• Track monthly recovery targets and provide leadership with visibility into recovered dollars
• Monitor completion rates for safety recalls and manufacturer service bulletins

Required qualifications

• 3+ years in heavy-duty trucking maintenance, specifically focused on Class 8, Class 6, and Class 5 equipment
• Deep understanding of VMRS (Vehicle Maintenance Reporting Standards) codes
• Deep understanding of major OEM portal systems (e.g., Daimler, Cummins QuickServe, etc.)
• Ability to bridge the gap between shop operations and corporate financial reporting
• Working knowledge of the transportation and mechanical repair industry
• Warranty processing experience
• Proficient in G Suite (Gmail, Google Docs, Google Sheets, etc.)
• Proficient in Excel
• Experience building forecast models and analyzing complex data sets
• Must be able to read, write, speak and understand English
• Ability to work a flexible work schedule
• Strong interpersonal skills

Nice to have

• SQL is a plus

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program

Before you apply

• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship

About the company

Carvana sells cars through a seamless, online buying experience. They operate their own logistics network and Car Vending Machine locations.