Customer Advocate

The role

Customer Advocates create a pick up experience for customers at the car Vending Machine. They complete customer paperwork, address technical issues, and maintain a clean driving record.

What you will do

• Create a pick up experience for customers at the car Vending Machine
• Complete customer paperwork
• Include thorough notes in the customer tracking system
• Address customer questions or minor technical issues related to the vending machine process
• Drive safely and maintain a clean driving record

Required qualifications

• At least 2 years of customer-facing experience
• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles
• Work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement including reaching, twisting, kneeling, crouching, climbing, balancing, and squatting
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
• Frequent driving requires excellent visual acuity and manual dexterity
• Must be able to satisfy state-specific requirements related to access DMV/title and registration systems
• Must be at least 21 years of age
• Must possess a valid driver's license

Nice to have

• Notary in your local jurisdiction within the first 90 days of employment
• Vehicle Verifier license for California employees
• Salesperson license for Nevada, Tennessee, and Virginia employees

Benefits

• Performance-Based Compensation
• 401(k) with Carvana match
• Opportunity for overtime during busy seasons
• 100% Company Paid Healthcare Premiums
• Dental + Vision benefits
• Wellness program
• Pet care savings program
• 13 days paid time off for the first year, increasing to 20 days thereafter
• Tuition reimbursement for bachelor's degree
• Student loan repayment program
• Carvana Shares granted annually
• Employee Stock Purchase Plan discount

Before you apply

• Role is not eligible for visa sponsorship
• Must be at least 21 years of age
• Must possess a valid driver's license
• Must be able to obtain a Notary within the first 90 days
• California employees must obtain a Vehicle Verifier license within the first 90 days

About the company

Carvana is a used automotive retailer in U.S. history.