Senior Warranty Specialist

The role

The Senior Warranty Specialist oversees the administration and optimization of warranty claims and recovery processes for a large-scale Class 8, Class 6, and Class 5 tractor and trailer fleet. This individual contributor role manages OEM relationships, ensures shop compliance, and analyzes failure trends.

What you will do

• Oversee the submission, tracking, and reconciliation of all warranty claims.
• Act as the primary point of contact for manufacturers and dealerships.
• Negotiate policy or goodwill coverage for failures occurring just outside of standard warranty terms.
• Perform regular audits of internal repair orders to ensure documentation of Complaint, Cause, and Correction.
• Monitor failure trends across the fleet to identify recurring component issues.
• Provide data to the Procurement team to influence future equipment specifications.
• Track monthly recovery targets and provide leadership with visibility into recovered dollars.
• Monitor completion rates for safety recalls and manufacturer service bulletins.

Required qualifications

• 3+ years in heavy-duty trucking maintenance, specifically focused on Class 8, Class 6, and Class 5 equipment.
• Deep understanding of VMRS (Vehicle Maintenance Reporting Standards) codes and major OEM portal systems.
• Ability to bridge the gap between shop operations and corporate financial reporting.
• Proficient in G Suite (Gmail, Google Docs, Google Sheets, etc.) and Excel.
• Experience building forecast models and analyzing complex data sets.
• Must be able to read, write, speak and understand English.
• Ability to work a flexible work schedule.
• Sees the ‘big picture’ with the ability to get it done (task oriented).
• High energy and the ability to multitask and prioritize effectively.
• Strong interpersonal skills creating the ability to influence Operating units across the Carvana Network.

Nice to have

• SQL is a plus

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program

Before you apply

• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.

About the company

Carvana sells cars through a seamless, online car buying experience. Since 2013, they have worked to change the way people buy cars by providing an online experience with an expansive inventory and logistics network.