Customer Experience Intern (Summer 2027)

The role

You will participate in a 9-week immersive bootcamp to learn customer operations. You will engage with customers via phone and chat and complete a capstone project.

What you will do

• Go through an accelerated training program.
• Engage with real customers through live interactions via phone and chat.
• Gain exposure to the Market Operations side of the business.
• Tour the Car Vending Machine and Inspection Center.
• Team up on a hands-on capstone project.
• Present solutions to the senior leadership team.
• Participate in lunch and learn sessions with Executives.

Required qualifications

• Currently enrolled in a four-year university.
• On track to graduate in Winter 2027 or Spring 2028.
• Obsession with helping people and a deep sense of empathy.
• Insatiable curiosity and a desire to understand the why behind the what.
• Clear, concise communicator.
• Team player.
• Resilience and a positive, can-do attitude.

Benefits

• Pathway to a full-time Advocate Operational role.
• Eligibility to grow into other teams at the 6-month mark.
• Direct mentorship and coaching from a dedicated manager.
• Access to senior leaders and cross-functional teams.
• Carvana swag.

About the company

Carvana is on a mission to change the way people buy and sell cars.