Customer Service Intern (Summer 2027)

The role

You will engage with customers through phone and chat to solve problems. You will also gain exposure to Market Operations and complete a hands-on capstone project.

What you will do

• Go through an accelerated training program.
• Engage with real customers through live interactions via phone and chat.
• Gain exposure to the Market Operations side of the business.
• Tour the Car Vending Machine and Inspection Center.
• Complete a hands-on capstone project and present solutions to senior leadership.
• Participate in lunch and learn sessions with Executives.

Required qualifications

• Currently enrolled in a four-year university.
• On track to graduate in Winter 2027 or Spring 2028.
• Obsession with helping people and a deep sense of empathy.
• Insatiable curiosity and a desire to understand the why behind the what.
• Clear, concise communicator.
• Team player.
• Resilience and a positive, can-do attitude.

Benefits

• Pathway to a full-time Advocate Operational role.
• Eligibility to grow into other teams at the 6-month mark.
• Direct mentorship and coaching from a dedicated manager.
• Access to senior leaders and cross-functional teams.
• Carvana swag.

About the company

Carvana is on a mission to change the way people buy and sell cars. They are a disruptor and innovator obsessed with creating an unforgettable customer experience.