Warranty Administrator

The role

You will support the back-office warranty claims process for Chrysler Dodge Jeep Ram service departments. You will ensure work completed by technicians is documented, submitted, and paid correctly.

What you will do

• Submit warranty claims accurately and on time to Stellantis, following OEM policies and procedures.
• Follow each claim through its full lifecycle, including submission, review, approval, and payment.
• Identify the root cause of denials, correct documentation, and resubmit promptly.
• Confirm warranty repair orders have complete and compliant documentation before submission.
• Work with service advisors and service leaders to improve documentation quality.
• Maintain compliance with OEM warranty policies, procedures, and audit requirements.
• Reconcile warranty payments received against claims submitted and resolve discrepancies.
• Work with stores, parts team, and fellow warranty administrators.

Required qualifications

• 2-3 years of warranty administration experience.
• Working knowledge of Stellantis warranty policies, claim submission, and dealer systems.
• Experience managing denied or rejected claims through resubmission.
• Basic technical understanding of vehicle systems and repairs.
• Strong attention to detail.
• Strong organization and time management skills.
• Comfortable working with Google Suite.
• Excellent written and verbal communication skills.
• Strong work ethic and team attitude.
• Must be able to read, write, speak and understand English.
• Must be at least 18 years of age.
• Frequent sitting and computer use with varying periods of standing.

Nice to have

• Chrysler Dodge Jeep Ram

Benefits

• Competitive hourly wage
• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program
• Access to opportunities to expand your skillset
• Promotions from within

Before you apply

• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.

About the company

Carvana sells cars and aims to deliver a no-hassle, better car buying experience. They are bringing their values to new car dealerships.