Automotive Service Advisor

The role

You will be the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You will guide customers through the maintenance and repair process and act as a liaison between technicians and customers.

What you will do

• Greet customers in a friendly and professional manner upon arrival.
• Consult with customers to understand vehicle concerns and document issues on Repair Orders.
• Advise customers on recommended services and maintenance.
• Provide accurate cost and time estimates for service work.
• Maintain constant communication with customers regarding repair status and delays.
• Coordinate with technicians, parts department, and service manager.
• Ensure all warranty and manufacturer processes are followed correctly.
• Perform vehicle walk-arounds and assist with loaner or shuttle coordination.
• Follow up post-service to ensure customer satisfaction.

Required qualifications

• 3+ years of experience in a Customer facing role
• Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop.
• Excellent customer service, communication and time management skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organizational and multitasking abilities.
• Proficiency with dealership DMS (Tekion) and scheduling software.
• Valid driver’s license
• Clean driving record
• Must be able to read, write, speak and understand English
• Must be at least 18 years of age
• Work inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Use personal protective equipment to prevent exposure to hazardous materials

Nice to have

• Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program
• Opportunities to expand your skillset
• Promotions from within

Before you apply

• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.

About the company

Carvana sells cars and is bringing its values to new car dealerships. They aim to deliver a no-hassle, better car buying experience.