Service Manager, Dealership Operations

The role

You will keep the service shop running smoothly by managing the open repair order queue. You will work with the Associate General Manager and Foreman on dispatch and lead the Service Advisor team.

What you will do

• Work with the AGM and Foreman on daily dispatch
• Assign work by technician skill, repair type, and bay availability
• Own the open RO queue and flag priority changes
• Spot stalled or delayed jobs early
• Lead, schedule, and coach Service Advisors
• Ensure warranty repair orders meet OEM documentation standards
• Coordinate with parts, technicians, and the scheduling team
• Report results and set priorities in the daily production meeting

Required qualifications

• 5+ years in automotive service as a service advisor, service lead, or dispatcher, including time leading a team
• Experience working on dispatch or production scheduling in a high-volume shop
• Working knowledge of a dealer management system
• Familiarity with OEM warranty documentation
• Strong judgment when setting priorities under pressure
• Clear communication
• A valid driver's license
• A clean driving record with no more than two moving violations or DUI’s in the last three years
• Must be able to read, write, speak, and understand English
• Must be at least 18 years of age
• Work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Use personal protective equipment to prevent exposure to hazardous materials

Nice to have

• Tekion is a plus
• Stellantis is a plus

Benefits

• Competitive wage
• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Wellness program
• Access to opportunities to expand your skill set

Before you apply

• Must be at least 18 years of age
• This role is not eligible for visa sponsorship
• Hiring is contingent on passing a complete background check

About the company

Carvana sells cars and is bringing its values to new car dealerships. They aim to deliver a no-hassle, better car buying experience.