Registration/Titles Specialist

The role

You will own the vehicle title and registration journey by resolving title cases and processing registrations. You will serve as a contact for customers, DMVs, and lienholders to ensure accurate documentation.

What you will do

• Review, process, and complete documentation required to transfer a vehicle title
• Contact customers, DMVs, lienholders, and third parties to resolve title discrepancies
• Input, cross-reference, and retrieve data across multiple databases
• Process, finalize, and mail customer registration packets
• Interact with state and county government licensing departments
• Serve on inbound video calls to notarize customer documents
• Maintain detailed customer records and case notes
• Partner with peers, vendors, and internal teams to problem-solve
• Exhibit strong written penmanship for title work
• Manage assigned caseloads from open to close

Required qualifications

• 1–2 years of work experience in an administrative, data entry, or customer-facing capacity
• Ability to navigate multiple systems
• Ability to obtain a Remote Online Notary (RON) certification and/or local Notary commission within 90 days

Nice to have

• experience with vehicle titles, DMV processes, or government licensing

Benefits

• Tuition reimbursement for bachelor's degree
• Student loan repayment program
• 401(k) retirement plan with Carvana matching contributions
• Overtime opportunities
• Employee Stock Purchase Plan
• Carvana Shares annual grant program
• 100% company-paid healthcare premiums for medical coverage
• Dental and vision benefits
• Wellness programs
• Pet care savings program
• 13 to 20 days of paid time off
• 9 company-paid holidays

Before you apply

• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship
• Unable to grant time off during the 2-4 week training period
• Required to demonstrate proficiency to graduate from training

About the company

Carvana is an equal opportunity employer. Customer Care serves as a training ground for internal opportunities across the team, Leadership, Workforce Management, and People Operations.