Arbitration Administrator

The role

You will resolve vehicle representation differences between buyers and sellers. You will oversee vehicle inspection quality and manage the work-in-progress pipeline.

What you will do

• Oversee the quality and throughput of vehicle inspections
• Manage the WIP pipeline to ensure efficient vehicle movement
• Resolve differences between buyers and sellers regarding vehicle representations
• Conduct hands-on vehicle inspections to verify condition
• Act as a professional point of contact for internal and external customers
• Enforce auction arbitration policies, NAAA guidelines, and jurisdictional requirements
• Coordinate third-party inspections
• Maintain precise records of arbitration outcomes
• Ensure compliance with company policies, safety protocols, and laws
• Perform other duties as assigned

Required qualifications

• Bilingual Spanish/English
• Previous automotive auction, inspection, or mechanical experience required
• Must be 18 years of age
• Valid driver’s license that meets the requirements
• Able to safely drive a variety of makes/models/sizes of vehicles
• Proficiency with computer systems, mobile inspection tools, and internal inventory databases
• Medium to Heavy Physical Work
• Constant standing, watching, touching, listening, walking, talking
• Frequent bending, stooping, kneeling, lifting, grasping, pushing, pulling
• Visual acuity requirements include color, depth perception and field of vision comparable to Clerical, Administrative, Machine Operators positions
• Ability to read, write, speak, and understand English

Nice to have

• High School diploma or GED preferred

Benefits

• Competitive Pay
• Quality Benefits
• Holiday and Paid Time Off
• Education and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities

Before you apply

• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship

About the company

ADESA, a Carvana-owned company, operates in over 50 locations throughout the US. Their auto auctions provide vehicle services including repair, reconditioning, and auction remarketing.