Customer Service Delivery Advocate

The role

Customer Advocates deliver vehicles to customers' doors using custom car haulers. They load and unload vehicles, inspect haulers, and complete customer paperwork.

What you will do

• Deliver vehicles straight to customers' doors with custom car haulers
• Load and unload vehicles onto the hauler
• Regularly inspect the car-hauler to ensure the vehicle is safe to drive
• Complete customer paperwork
• Include thorough notes in the customer tracking system
• Drive safely and maintain a clean driving record

Required qualifications

• At least 2 years of customer-facing experience
• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles in indoor and outdoor conditions
• Ability to walk and stand and sustain physical activity for 8+ hours
• Must be able to read, write, speak and understand English
• Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Ability to grasp, carry, lift, push, and pull items of 50lbs
• Excellent visual acuity and manual dexterity for frequent driving
• Must pass a drug test
• Must obtain a DOT Medical Card
• Must be at least 21 years of age
• Must possess a valid driver's license
• Must be able to satisfy state-specific requirements related to access DMV/title and registration systems

Benefits

• 401(k) with Carvana match
• Opportunity for overtime during busy seasons
• 100% Company Paid Healthcare Premiums
• Dental benefits
• Vision benefits
• Wellness program
• Pet care savings program
• 13 days paid time off for the first year, increasing to 20 days thereafter
• Tuition reimbursement for bachelor's degree
• Student loan repayment program
• Annual Carvana Shares
• Employee Stock Purchase Plan discount

Before you apply

• Must pass a drug test
• Must obtain a DOT Medical Card
• Not eligible for visa sponsorship
• Must be at least 21 years of age
• Must obtain a Notary, Chauffeur's license, Vehicle Verifier license, or Salesperson license depending on location and state requirements

About the company

Carvana is a used automotive retailer in U.S. history.