Customer Advocate Part-Time

The role

Customer Advocates own the end-to-end customer experience for walk-in and appointment-based shoppers in the Sacramento showroom. You will guide customers through vehicle selection, sales support, and post-sale relationship management.

What you will do

• Serve as the primary point of contact for customers in the showroom
• Work with customers in-store and via phone, email, and text
• Facilitate showroom visits and test drives
• Finalize vehicle selection and support order placement
• Set up app connectivity and provide warranty and maintenance information
• Proactively move customers through the sales funnel
• Act as a CDJR product specialist
• Guide customers through real-time in-dealership sales using proprietary tools
• Engage in B2B sales by building relationships with local businesses
• Maintain a clean, organized, and visually appealing sales lot

Required qualifications

• At least 2 years of customer-facing experience
• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles
• Work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement including reaching, twisting, kneeling, crouching, climbing, balancing, and squatting
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
• Frequent driving requires excellent visual acuity and manual dexterity
• Must be at least 21 years of age
• Possess a valid driver's license

Nice to have

• Knowledgeable or eager to become an expert in CDJR products and automotive trends

Benefits

• Performance-Based Compensation
• 401(k) with Carvana match
• Opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities
• Carvanafit Wellness Program
• Free mental health help with Supportlinc
• 7.5 days paid time off
• Extensive internal growth and professional development opportunities

Before you apply

• This role is not eligible for visa sponsorship
• Must be at least 21 years of age
• Must possess a valid driver's license

About the company

Carvana is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.