Carvana
Team Lead, Net Ops
Tempe, AZ. Posted 8 days ago
The role
This supervisory position oversees the daily operations and development of Coordinators, Specialists, and Senior Specialists. The role ensures quality, timely customer service, and sound decision-making.
What you will do
- Provide real-time support to direct reports with questions, escalations, and audits.
- Provide mentoring, coaching, training, and performance management to direct reports.
- Communicate expectations, performance measures, and goals to direct reports.
- Communicate with Drivers, Field Leadership, and internal stakeholders regarding network impacts and incident status.
- Maintain and produce daily, weekly, and monthly reports of quality metrics.
- Act as a subject matter expert in Logistics Management Systems and technologies like JIRA.
- Manage, problem solve, and mitigate delays to the order fulfillment process.
- Communicate with leadership regarding business performance and potential risks.
- Perform administrative duties including auditing time sheets, updating attendance points, and approving PTO.
- Create strong morale and spirit within the office.
Required qualifications
- Bachelor's degree or equivalent experience
- 4+ years experience in a logistics role
- 2+ years of experience in a manager or leadership role
- Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner
- Ability to effectively delegate tasks to team members and communicate and interact in a professional, courteous manner
- Ability to communicate clearly and concisely, both written and oral
- Ability to multitask and prioritize effectively
- Ability to resolve complex issues with strong attention to detail
- Ability to work in an office environment, with extensive use of computers
- Ability to exercise independent judgment and discretion consistent with company values and strategic goals
- Ability to read, write, speak, and understand English
- Ability to commute and work out of the Tempe headquarters
About the company
Carvana is the employer for this position.