Registration Specialist

The role

You will handle administrative aspects of registering customer vehicles. This includes checking documents, completing registration processes, and interacting with government licensing departments.

What you will do

• Process, finalize and mail out customer registrations.
• Review customer paperwork for accuracy.
• Interact with state and county government licensing departments via in-person and online document drop-off and pick-up.
• Work closely with the local DMV to pick up, receive and file paperwork.
• Update customer records to ensure most up to date information is available.
• Interact with team members across various lines of the business.
• Assist Specialists and other employees with customer follow-up.
• Input, cross-reference, and retrieve data from multiple internal and external databases.
• Maintain detailed notes within a customer tracking system.
• Other duties as assigned.

Required qualifications

• 1+ years of work experience in an administrative or data entry capacity.
• High School Diploma, GED, or equivalent education.
• Ability to manage, organize, and reconcile multiple sources of information with accuracy.
• Ability to handle multiple tasks and priorities effectively.
• Professional written and verbal communication skills.
• Tech-savviness: Able to navigate multiple systems, learn new tools, and effectively troubleshoot.
• Resiliency: Ability and willingness to learn new things; apply that learning to perform successfully.
• Ability to maintain composure and efficiently problem solve during escalated situations.
• Critical thinker and the ability to make appropriate judgment calls.
• Regular, consistent attendance in office.
• Ability to obtain notary based on state-specific requirements (as needed).
• Ability to read, write, speak, and understand English.

Nice to have

• Bachelor’s degree
• Internships or Volunteer Experience
• Certification(s)

Benefits

• 401(k) with Carvana match
• Opportunity for overtime during busy seasons
• Student loan repayment programs
• Employee stock purchase plan discount
• 100% Company Paid Healthcare Premiums
• Dental + Vision benefits
• Wellness program
• Pet care savings program
• 13 days paid-time off for first year, increases to 20 days thereafter
• 9 company paid holidays including birthday
• Tuition reimbursement
• Onsite kitchen with snacks & regular team lunches

Before you apply

• Training (1 week) requires proficiency to graduate.
• Unable to grant time off during the training period.
• Hiring is contingent on verification of minimum qualifications.
• This role is not eligible for visa sponsorship.

About the company

Carvana is an equal opportunity employer.