Director, Engineering (AI Patient Engagement Platform)

The role

You will lead the engineering organization building an AI Patient Engagement Agent. This involves managing engineers to build intelligent voice and messaging systems for clinical trial recruitment and patient interaction.

What you will do

• Build configurable conversational workflows and script-driven conversation engines
• Engineer a resilient task engine for intelligent logistics and orchestration
• Own the execution of the AI Patient Engagement engineering roadmap
• Participate in architectural design reviews for voice, messaging, and data pipelines
• Manage team capacity, resource allocation, and technical debt
• Refine agile ceremonies and CI/CD practices
• Manage, mentor, and grow Engineering Managers and Tech Leads
• Foster an inclusive and high-accountability environment
• Serve as the technical point of contact across departments

Required qualifications

• BA or BS degree from college or university
• 7+ years of software engineering experience
• 3+ years successfully managing engineering teams
• Experience as a manager of managers
• Background in scalable cloud architecture, event-driven systems, API-first SaaS platforms, or workflow automation engines
• Ability to own and ship complex, data-intensive, or automation-heavy products
• Proficiency in Agile/Scrum methodologies, sprint planning, and modern CI/CD practices
• Ability to articulate technical strategies to non-technical stakeholders
• Ability to use keyboards and other computer equipment

Nice to have

• Experience or strong interest in conversational systems, telephony infrastructure (voice/SMS integrations), or AI/automation workflows
• Prior experience working within HealthTech, Biotech, Clinical Trials, or Life Sciences

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Before you apply

• Care Access is unable to sponsor work visas at this time

About the company

Care Access is working to make the future of health better for all through research and health services. They use technology and partnerships to bring medical progress to communities that face barriers to care.