Patient Services Liaison

The role

The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams. This person handles patient scheduling, software applications, and administrative support to ensure a high-quality patient experience and efficient clinical trial visits.

What you will do

• Greet patients and visitors and answer incoming calls
• Address patient inquiries and concerns
• Maintain accurate site calendars and patient visit diaries
• Coordinate, schedule, confirm, and reschedule patient visits
• Support patient use of study-related applications, diaries, and documentation
• Perform day-to-day administrative tasks including documentation preparation, filing, and record maintenance
• Prepare visit-specific materials, documents, and devices
• Ensure accurate registration of appointments and updates in operational systems
• Work with investigators and site staff to ensure patient flow
• Assist with scheduling, filing, and general office management

Required qualifications

• GED or high school diploma
• 2+ years of experience in patient services, clinical coordination, or a healthcare-related role
• Understanding of HIPAA and patient privacy standards
• Experience utilizing technology (electronic scheduling systems)
• Knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...)
• Ability to communicate and work effectively with a diverse team of professionals
• Strong organizational skills
• Strong verbal and written communication skills
• Team Collaboration Skills
• Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
• Ability to balance tasks with competing priorities
• Must have a patient service mentality

Nice to have

• Prior experience in healthcare, clinical trials, or administrative office work
• Experience in clinical trials or research setting

Benefits

• Paid Time Off (PTO)
• Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Before you apply

• Care Access is unable to sponsor work visas at this time

About the company

Care Access is working to make the future of health better for all. They bring research and health services directly to communities through research locations, mobile clinics, and clinicians.