Senior IT Systems Engineer

The role

The Senior IT Systems Engineer will lead the design, implementation, and optimization of core enterprise infrastructure, cloud services, and endpoint management systems. This role involves driving automation, hardening system security, and leading technical responses for critical service incidents.

What you will do

• Research, design, deploy, and improve enterprise systems including identity, M365, endpoint management, and cloud services.
• Lead upgrades, migrations, and new platform rollouts.
• Own operational excellence for critical services including monitoring, alerting, and incident response.
• Improve uptime, performance, and security posture through automation and hardening.
• Partner with Security and Compliance to implement controls.
• Manage vendor escalations and evaluate tools.
• Mentor junior system admins and build a knowledge base.
• Maintain and improve technical documentation like runbooks, SOPs, and architecture diagrams.
• Participate in on-call rotation and provide escalation support.
• Contribute to tool evaluations, proof-of-concepts, and business continuity/disaster recovery exercises.

Required qualifications

• Bachelor’s Degree or Equivalent
• 7+ years of experience within an information technology specific role
• Strong knowledge of enterprise infrastructure: identity/IAM, M365, endpoint management, networking fundamentals, and directory services.
• Working knowledge of cloud platforms (Azure and/or AWS): core services, IAM, networking, logging, and cost/guardrail concepts.
• Understanding of security best practices: MFA/conditional access, least privilege, hardening, patch/vulnerability management, and audit logging.
• Familiarity with IT service management concepts: incident/problem/change management, SLAs, and operational metrics.
• Knowledge of automation patterns and configuration management concepts.
• Ability to design and implement scalable, secure systems end-to-end.
• Strong troubleshooting skills across endpoints, identity/auth, networking, and SaaS/cloud dependencies.
• Proficiency in scripting/automation.
• Experience with monitoring and observability and on-call/incident leadership.
• Solid documentation skills.

Nice to have

• Python/Bash

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Before you apply

• Care Access is unable to sponsor work visas at this time.

About the company

Care Access is working to make the future of health better for all through research locations, mobile clinics, and clinicians across the globe. They reimagine how clinical research and health services reach the world through partnerships and technology.