Careaccess
Patient Service Coordinator
Warszawa, Masovian Voivodeship, Poland. Posted 3 days ago
The role
The Patient Service Coordinator organizes and delivers professional patient services at a designated site. This role involves scheduling appointments, using operational systems, and assisting patients with apps and diaries.
What you will do
- Serve as the primary point of contact for patients
- Communicate study procedures, visit schedules and participant expectations
- Provide information about clinical trial processes and participation requirements
- Respond to patient enquiries and concerns
- Resolve patient issues and escalate complex cases
- Build relationships with patients to maintain site reputation
- Coordinate patient visits and follow-up appointments
- Manage operational systems for registration and patient care
- Prepare required documents and devices for visits
- Liaise with suppliers for site operations
Required qualifications
- Bachelor’s degree or equivalent professional experience
- At least 2 years of experience in patient services, clinical coordination or a healthcare-related role
- Understanding of GDPR requirements and patient privacy standards
- Working knowledge of Microsoft applications, including Excel, Word, PowerPoint and Outlook
- Ability to communicate and work effectively with a diverse team of professionals
- Strong organisational skills
- Strong verbal and written communication skills
- Ability to work collaboratively
- Strong computer skills
- Ability to balance tasks with competing priorities
- Critical thinking and problem-solving skills
- Fluent Polish
Nice to have
- Experience in clinical trials or a research setting
- English
Benefits
- Paid annual leave and public holidays in accordance with Polish employment law
- Medical, dental, and vision insurance plan options
Before you apply
- Care Access is unable to sponsor work visas at this time
About the company
Care Access works to make the future of health better for all through research locations, mobile clinics, and clinicians globally. They aim to bring world-class research and health services directly to communities.