Specialist, Study Training Compliance & DoA Matrix Management

The role

This person will track clinical staff training completion and manage Delegation of Authority matrices. They will maintain essential staff records in the eISF and support regulatory adherence across clinical research studies.

What you will do

• Track and monitor clinical staff training completion.
• Support delegation processes during study start-up.
• Ensure documentation of training meets ICH-GCP, SOP, and sponsor requirements.
• Support DOA matrix setup and maintenance.
• Upload and maintain essential staff training records and certifications in the eISF.
• Ensure site staff training records are audit-ready.
• Support internal audits, monitoring visits, and sponsor document requests.
• Collaborate with internal stakeholders to support study training and access coordination.
• Escalate issues or delays to senior team members.
• Communicate with internal staff, sponsors, and vendors regarding compliance tasks.

Required qualifications

• Understanding of clinical research operations and the importance of compliance and documentation.
• Strong organizational and tracking skills.
• Comfortable working with technology platforms.
• Microsoft Office proficiency required.
• Strong interpersonal and communication skills.
• Ability to work both independently and as part of a collaborative team.
• Professional and adaptable when interacting with providers, vendors, and sponsor representatives.
• Knowledgeable in Microsoft Office applications, particularly Excel, Word, Outlook, and SharePoint.
• Familiarity with internet-based research and database systems is essential.
• Strong interpersonal and customer service skills.
• Minimum of 2 years of experience in a Central Support or clinical research support role at Care Access or within a comparable organization.
• Proven experience supporting onboarding, training compliance, and/or access coordination in a regulated research environment.

Nice to have

• Bachelor’s degree in Life Sciences, Health Administration, or a related field
• Familiarity with eISF (Florence) and clinical training platforms

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Before you apply

• Care Access is unable to sponsor work visas at this time.

About the company

Care Access is working to make the future of health better for all. They bring research and health services directly to communities through partnerships, technology, and mobile clinics.