Team Lead

The role

This person will provide frontline leadership and operational support for assigned offices. They will guide staff, support daily office operations, and maintain a reduced caseload of participants.

What you will do

• Provide day-to-day guidance and support to Career Advisors and office staff
• Assist with onboarding and training of new employees
• Reinforce policies, procedures, and service delivery expectations
• Provide coaching on case management, documentation, and customer service
• Help identify staff training needs and operational challenges
• Support daily office operations and workflow coordination
• Assist with office scheduling and coverage coordination
• Address routine participant escalations and office concerns
• Ensure a professional and customer-focused office environment
• Maintain a reduced caseload of participants

Required qualifications

• Associate's degree or higher
• 2+ years of experience working in a career center or providing career development services
• 1+ year of experience working with unemployed and underemployed individuals
• Ability to give presentations and workshops (public speaking)
• Demonstrated understanding of WIOA programs and services
• Demonstrated ability to be highly detail-oriented
• Knowledge of local community colleges, local community partners and private training
• Knowledgeable about workforce program requirements for compliance, TEGL’s review and application of policies and development of procedures, workflows
• Computer literate with proficiency in Google Office Suite, training platforms, and case management or customer relations software applications such as CalJOBS
• Exceptional time management skills
• Excellent verbal and written communication skills
• A Valid Driver’s License

Nice to have

• Experience with local WIOA programs
• Knowledgeable about the local region and relevant partners
• Ability to multitask and be proactive

Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance
• Employee-sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance
• Paid holidays
• Paid time off offered on an accrual basis

Before you apply

• Employment is contingent upon successful completion of a background check including criminal, prior employment and education verification

About the company

Founded in 1996, Career Team, LLC is a private workforce development organization.