Resource Room Navigator

The role

The Resource Room Navigator supports the daily operation of the American Job Center Resource Room. This person serves as a primary point of contact for customers, helps them navigate workforce services, and facilitates career workshops.

What you will do

• Greet and check in job seekers, employers, and community partners
• Assist customers with the check-in process and identify their needs
• Provide hands-on assistance with computers, printers, and online resources
• Assist customers with CalJOBS registration and navigation
• Maintain current job boards and community resource information
• Facilitate weekly AJC orientations and career preparation workshops
• Refer customers to appropriate staff, partners, or community resources
• Provide information via phone, email, text, and in person
• Support workshop and orientation registration and follow up with customers
• Maintain a clean and organized reception and Resource Room area

Required qualifications

• High school diploma or GED
• Comfortable using standard office equipment including computers, printers, scanners, and multi-line phone systems
• Comfortable facilitating presentations, orientations, and workshops
• Ability to work effectively with a culturally diverse customer base
• Strong computer skills including internet-based applications, email, Google Workspace, Zoom, and Microsoft Office
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to learn and navigate workforce-related systems, resources, and programs
• Valid driver’s license

Nice to have

• Bilingual English/Spanish skills
• Previous experience in a front desk, reception, customer service, or similar customer-facing role
• Associate degree or higher
• Experience with or knowledge of WIOA-funded workforce development programs, contracts, or services
• Demonstrated ability to multitask, anticipate needs, take initiative, and proactively address priorities

Benefits

• healthcare
• dental
• personal/vacation time

Before you apply

• Employment is contingent upon successful completion of a background check including criminal, prior employment and education verification

About the company

Career Team is a private workforce development organization founded in 1996. They use technology and high-touch services to drive outcomes for job seekers.