Quality Assurance Supervisor (Workforce Compliance)

The role

The Quality Assurance Supervisor conducts case file reviews, monitors data integrity, and ensures program compliance with contract requirements. This role identifies deficiencies, supports corrective action, and reviews payments and invoices.

What you will do

• Conduct regular reviews of participant case files for accuracy and compliance
• Monitor data entered into State Systems and participant management systems
• Identify deficiencies and trends and recommend corrective action
• Support local QA staff in resolving file and data issues
• Lead bi-weekly check-in calls with Program Directors and Regional Directors
• Maintain and update multiple spreadsheets and reporting tools daily
• Monitor quality assurance reports and dashboards
• Assist with preparation for and response to program monitoring and audits
• Support the development of policies, procedures, and quality management practices
• Review incoming invoices, payment requisitions, and ACH requests

Required qualifications

• Bachelor's degree or equivalent workforce experience
• WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility
• Sharp attention to detail
• Strong organizational, analytical, research, and critical thinking skills
• Computer literate
• Strong MS Excel skills
• Google Drive experience
• Ability to learn specialized databases and software systems
• Excellent interpersonal and communication skills, both oral and written
• Ability to thrive in a fast-paced environment while maintaining a high level of confidentiality

About the company

Career Team, LLC is a private workforce development organization founded in 1996. The organization builds infrastructure for America's workforce through technology and high-touch services.