Lead Workforce Development Specialist

The role

This person provides operational leadership and guidance for Workforce Development Specialists delivering Employer Services. They will manage daily activities, monitor performance and compliance, and maintain direct service responsibilities for employers and job seekers.

What you will do

• Serve as the primary point of contact for Workforce Development Specialists
• Coordinate daily workforce development activities
• Monitor workflow and staff coverage
• Provide guidance, coaching, and support to staff
• Assist management with onboarding and training new employees
• Reinforce performance measures, compliance, and customer service standards
• Resolve routine operational issues and customer concerns
• Lead team meetings, huddles, and information-sharing activities
• Establish and maintain professional business relationships with employers
• Recruit, screen, and refer qualified job seekers to employment opportunities

Required qualifications

• High School Diploma or equivalent
• Minimum of three years of experience in workforce development, recruiting, employer engagement, case management, human resources, social services, or related field
• Demonstrated knowledge of workforce programs, business services, and labor market information
• Strong leadership, coaching, and team-building skills
• Ability to effectively coordinate staff activities and prioritize competing demands
• Excellent verbal, written, and presentation skills
• Strong customer service and conflict-resolution abilities
• Knowledge of Wagner-Peyser programs, workforce regulations, and service delivery requirements
• Ability to analyze reports, identify trends, and recommend operational improvements
• Proficiency in Microsoft Office Suite and workforce management systems
• Strong organizational skills
• Ability to work independently while supporting collaborative team success

Nice to have

• Minimum of one year of demonstrated leadership, mentoring, team lead, project lead, or supervisory experience
• Bilingual or multilingual
• Experience with workforce center operations
• Experience conducting staff training and quality reviews
• Training in Trauma-Informed Care, evidence-based practices, or whole-family services

Before you apply

• Employment is contingent upon successful completion of a background check including criminal, prior employment and education verification

About the company

Career Team, LLC is a private workforce development organization founded in 1996. The organization builds infrastructure powering America's workforce through technology and high-touch services.