Case Manager

The role

The Career Advisor provides intensive case management and career counseling to WIOA Title I Adult and Dislocated Worker participants. This role involves identifying employment goals, overcoming barriers, and ensuring compliance with workforce development policies.

What you will do

• Provide intensive case management services to registered customers.
• Conduct intake, eligibility determination, and enrollment.
• Perform assessments to identify skills, strengths, barriers, and employment goals.
• Develop and update Individual Employment Plans and Objective Assessment Summaries.
• Maintain regular contact with participants through in-person, virtual, and telephone appointments.
• Provide career planning and job development for participants.
• Assist participants with resume development, interview preparation, and job searches.
• Coordinate referrals to training, work-based learning, and apprenticeships.
• Determine eligibility for supportive services and process requests.
• Maintain accurate case files in CalJOBS and other data systems.

Required qualifications

• High School Diploma or GED
• Minimum of 2 years of experience in case management, workforce development, training, counseling, customer service, or related human services
• Experience interpreting and applying policies and procedures
• Proficiency with Microsoft Office and Google Workspace
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong interpersonal, organizational, time-management, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work with a culturally diverse population with cultural sensitivity and professionalism
• Ability to motivate participants and serve as a positive role model
• Full professional fluency in Spanish, including speaking, reading, and writing

Nice to have

• Post-secondary education
• Experience with WIOA, TANF, or other workforce development programs
• Experience with CalJOBS or similar case management systems
• Experience in recruiting, outreach, or marketing services
• Valid California Driver’s License and reliable transportation

Benefits

• Healthcare
• Dental
• Personal/vacation time

Before you apply

• Employment is contingent upon successful completion of a background check including criminal, prior employment and education verification

About the company

Career TEAM is a private workforce development organization founded in 1996. It combines innovative technology with expert workforce professionals to address workforce challenges.